Introduction
Conflict Resolution is not just about understanding the nature of conflict. Confidence in your own abilities to deal with a situation effectively is crucial, and this course will provide a personal toolbox of strategies to enable you to achieve this.

Course Aims
To define what conflict is and explore varying methods of resolution, as we realise that no two situations are the same.

The course teaches how to have the flexibility in approach to deal with this.

Who Should Attend
This course is especially useful for frontline staff including; Connexions Personal Advisers, Youth Workers, Youth Offending Team Workers, Careers Service Staff, Social Workers, Care Workers and any other professional working with young people.

Course Content

• Strategies for working with young people around conflict.
• What is conflict?
• Non-verbal communication.
• Language patterns when dealing with conflict.
• Short fuses.
• Scenario strategies.
• Safety boundaries.

Course Duration
One day.